Support
•Check you have entered your password correctly
•Passwords are case sensative – Check Caps Lock is off
•Make sure you are using the password you have regtistered with PayPal
•Still got a problem please contact support!
If you are having problems viewing the videos…
First ensure you are using a modern upto date web browser,if you are using Internet Explorer make sure it is version 6 or higher.
You also need to make sure you have the latest version of the flash player installed in your browser.
Why are videos not displaying?
When you try to view a video the buttons to play the video never display and only a black box is shown.
There is a flash player settings panel that can be accesses through the following link
http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
If the option “Allow third-party Flash content to store on your computer.” is not checked our videos will not play. Check this box and close and re-open your browser and the videos should display.
Why are the videos stopping?
Videos take time to download to the video player. Depending on the time of day or if you are on a slower connection to the internet, you may experience stopping and starting of the video when trying to view it. One solution is to click the pause button on the video and allow the video to load up fully and then press play. Very occasionally there maybe Flash streaming issues, if this occurs you may need to refresh your browser or if the problem persists try to access other Internet sites with streaming video and determine whether the problems are confined to AtTheBench.
If you are still having problems or need support for an unrelated problem please Email us via the form below.
